Patients are responsible for understanding their insurance coverage and fulfilling their patient responsibility.

As a courtesy to the patient, Ospine Surgical Center will bill the patient’s insurance carrier upon completion of their procedure. Any outstanding amounts due after the patient’s insurance carrier has paid and determined patient responsibility will be invoiced to the patient.

The patient will receive a monthly patient statement informing them of their patient responsibility.

If a patient has additional financial responsibilities after the final insurance claim has been processed (other than what was collected pre-procedure), it is the policy of Ospine Surgical Center to send one or more bills to the patient.

If a patient informs Ospine Surgical Center that they are unable to pay their responsibility in full, Care Credit is available, allowing for monthly payments. Detailed information about the Care Credit program, including the website link and telephone number, can be found on Ospine Surgical Center’s website at www.ospinesurgicalcenter.com.

If the account is not settled by the due date on the patient statement and after the fifth monthly statement has been sent, Ospine Surgical Center will attempt a courtesy call to collect the full payment.

If full payment is not received within 24 hours, the account will be forwarded to the Business Office Director for review and approval to be referred to an outside collection agency.

Special Note: If a patient has a previous outstanding balance or bad debt from a prior visit, the account must be paid in full before scheduling any future appointments at Ospine Surgical Center.